The Microfinance Support Centre Ltd is seeking to fill the position of HR Officer. This role is crucial for supporting the implementation of HR operations and general HR administration services.

Responsibilities or duties

Provide support to implement HR operations and general HR administration services as it relates to recruitment and selection, salary and benefits administration, reward management, employee relations, and health, safety and welfare program ensuring that these are implemented in compliance to internal and local employment regulatory policies, procedures and practices.

Key Result Areas:

• Implementation of HR policies, procedures and programs


• Functional linkages with other departments in providing HR related activities


• Implementation of day to day HR administration activities


• Managing the performance management system

Key Accountabilities

• Supervises the HR Operations, Salary and Benefits administration


• Benchmarks the bank salary and benefits and other HR policies and practices against relevant comparator organizations and recommends best practice where appropriate


• Assists in the conduct of salary survey and salary reviews.


• Communicates variance reports to respective managers and ensures that corrective action on negative variance is taken including payroll, overtime, leave, pension and medical


• Assists in the recruitment, selection, induction and appraisal of employees.


• Assists in implementation of terms and conditions of service for all staff.


• Administers company leave roster and ensures that the annual leave policy is implemented according to plan


• Assists the business in implementing a staff rotation and transfer for all staff in front line and cash handling roles through proper documentation of staff movement.


• Responsible for employee records


• Act as the custodian of all staff personal files and ensures that personnel files are up to date.


• Maintains overall headcount and staff cost budget and ensures monthly status reports and variances are reported to management

Qualifications or requirements

• Honors degree in any of the following fields; Business Administration, Human Resource Management, Social Work and Social Administration, Social Sciences, Development Studies, Public Administration, Organizational psychology or any other related discipline from a recognized University / Institution.


• Possession of relevant computer skills is a must.

Experience needed

• Two (02) years of progressive working experience in Human Resource Management practice or related field with a reputable organization.


• At least 2 Years management experience gained from a similar or a related banking/financial institution


• Intermediate experience and training in managing and supervising HR function


• Intermediate experience and knowledge of human resources management techniques


• Intermediates experience and knowledge of the application of best practice human resources management techniques including recruitment and selection, organisation development, job description writing, remuneration and benefits, performance management, managing poor performance, staff development, pension and retirement plans, employee relations and communication

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Knowledge of related statutory and regulatory banking compliance regulations, local employment and labour laws, HR principles, and tax laws


• Knowledge of the General Banking or Financial Services Act and local legal regulations


• Knowledge of the lending, banking and transformation products and services


• Ability to build and maintain positive relationships with all stakeholders and employment and labour regulatory bodies

• Supervises the HR Operations, Salary and Benefits administration
• Benchmarks the bank salary and benefits and other HR policies and practices against relevant comparator organizations and recommends best practice where appropriate
• Assists in the conduct of salary survey and salary reviews.
• Communicates variance reports to respective managers and ensures that corrective action on negative variance is taken including payroll, overtime, leave, pension and medical
• Assists in the recruitment, selection, induction and appraisal of employees.
• Assists in implementation of terms and conditions of service for all staff.
• Administers company leave roster and ensures that the annual leave policy is implemented according to plan
• Assists the business in implementing a staff rotation and transfer for all staff in front line and cash handling roles through proper documentation of staff movement.
• Responsible for employee records
• Act as the custodian of all staff personal files and ensures that personnel files are up to date.
• Maintains overall headcount and staff cost budget and ensures monthly status reports and variances are reported to management

• Possession of relevant computer skills is a must.
• Intermediate experience and training in managing and supervising HR function
• Intermediate experience and knowledge of human resources management techniques
• Intermediates experience and knowledge of the application of best practice human resources management techniques including recruitment and selection, organisation development, job description writing, remuneration and benefits, performance management, managing poor performance, staff development, pension and retirement plans, employee relations and communication
• Knowledge of related statutory and regulatory banking compliance regulations, local employment and labour laws, HR principles, and tax laws
• Knowledge of the General Banking or Financial Services Act and local legal regulations
• Knowledge of the lending, banking and transformation products and services
• Ability to build and maintain positive relationships with all stakeholders and employment and labour regulatory bodies

• Honors degree in any of the following fields; Business Administration, Human Resource Management, Social Work and Social Administration, Social Sciences, Development Studies, Public Administration, Organizational psychology or any other related discipline from a recognized University / Institution.
• Two (02) years of progressive working experience in Human Resource Management practice or related field with a reputable organization.
• At least 2 Years management experience gained from a similar or a related banking/financial institution