The Retail Academy Administrator is responsible for providing effective administrative and operational support to ensure the smooth delivery of retail training programmes. The role coordinates training schedules, manages logistics, maintains accurate training records, supports trainers and participants, and ensures a well-organized learning environment that enables effective knowledge transfer and employee development. The incumbent plays a key role in ensuring operational excellence within the Retail Academy by coordinating training activities, monitoring programme administration, facilitating communication with stakeholders, and supporting continuous improvement of training operations.

Responsibilities or duties

• Coordinate and manage training schedules, logistics, venues, equipment, and learning materials to ensure seamless delivery of training programmes.


• Maintain accurate training records, attendance registers, participant feedback, certification records, and related documentation.


• Provide administrative support for training activities, including preparation of reports, presentations, correspondence, and filing systems.


• Ensure the Retail Academy facilities are well maintained, organized, and conducive for effective learning.


• Liaise with trainers, participants, and relevant stakeholders to support smooth execution of training activities.


• Monitor training programme progress, identify operational challenges, and provide timely solutions.


• Support the preparation and submission of training performance reports, insights, and recommendations to management.


• Maintain effective communication channels with all stakeholders involved in the training process.

Qualifications or requirements (e.g., education, skills)

• Minimum of 2–3 years’ experience in an administrative, coordination, or learning and development support role.


• Experience supporting training programmes, workshops, or educational activities is preferred.


• Experience in records management, reporting, and stakeholder coordination.


• Experience working in a customer-facing or operational environment is an added advantage.


• Training coordination and administration.


• Records management and document control.


• Report preparation and data management.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


• Calendar and schedule management.


• Basic learning management systems (LMS) knowledge is an advantage.


• Event and logistics coordination.


• Data accuracy and attention to detail.

Experience needed

• Minimum of 2–3 years’ experience in an administrative, coordination, or learning and development support role.

Qualifications

• Bachelor’s Degree in Business Administration, Human Resources, Education, Training and Development, or a related field.

Working Environment

• The Retail Academy Administrator operates within a training and operational environment, working closely with trainers, employees, and business stakeholders.


• The role involves a combination of administrative office work and coordination of training activities, including preparation of training facilities, materials, and participant support.


• The position requires effective organization, frequent communication, and the ability to manage multiple activities in a dynamic learning environment while maintaining high standards of professionalism and service delivery.

• Coordinate and manage training schedules, logistics, venues, equipment, and learning materials to ensure seamless delivery of training programmes.
• Maintain accurate training records, attendance registers, participant feedback, certification records, and related documentation.
• Provide administrative support for training activities, including preparation of reports, presentations, correspondence, and filing systems.
• Ensure the Retail Academy facilities are well maintained, organized, and conducive for effective learning.
• Liaise with trainers, participants, and relevant stakeholders to support smooth execution of training activities.
• Monitor training programme progress, identify operational challenges, and provide timely solutions.
• Support the preparation and submission of training performance reports, insights, and recommendations to management.
• Maintain effective communication channels with all stakeholders involved in the training process.

• Training coordination and administration.
• Records management and document control.
• Report preparation and data management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Calendar and schedule management.
• Basic learning management systems (LMS) knowledge is an advantage.
• Event and logistics coordination.
• Data accuracy and attention to detail.

• Bachelor’s Degree in Business Administration, Human Resources, Education, Training and Development, or a related field.
• Minimum of 2–3 years’ experience in an administrative, coordination, or learning and development support role.
• Experience supporting training programmes, workshops, or educational activities is preferred.
• Experience in records management, reporting, and stakeholder coordination.
• Experience working in a customer-facing or operational environment is an added advantage.